Terms and conditions

Effective date: 25 July 2026

1. Acceptance of these terms

These Terms and Conditions (“Terms”) govern your access to and use of the Moira Solutions Limited website. By using this website, you confirm that you have read and agree to these Terms. If you use the website on behalf of an organisation, you confirm that you are authorised to act for that organisation in relation to your use of the website.

If you do not agree with these Terms, you should stop using the website. These Terms apply only to website use and do not replace a signed proposal, licence, statement of work, service agreement, partnership agreement, data-processing agreement or other contract entered into with Moira.

2. About Moira

This website is operated by Moira Solutions Limited (“Moira”, “we”, “us” or “our”), a technology company based in Dar es Salaam, Tanzania. Moira provides software engineering, data and AI, business automation, systems integration, Internet of Things, digital banking and related technology services. Moira also develops and supports DataLink.

3. Website purpose

The website provides general information about Moira, our capabilities, products, partners, case studies, careers and ways to contact us. Website content is provided for general business information and does not constitute technical, financial, legal, regulatory or other professional advice. You should obtain appropriate advice and conduct your own assessment before making decisions based on website content.

4. Permitted use

You may access, view and use this website for lawful personal, professional and internal business purposes. You may print or save reasonable extracts for your own non-commercial reference, provided that you do not modify the content, remove ownership notices or present the material as your own.

5. Prohibited use

You must not:

• use the website for an unlawful, fraudulent, harmful or misleading purpose;
• attempt to gain unauthorised access to the website, server, accounts, systems or data;
• introduce malware, malicious code, automated attacks or other harmful technology;
• interfere with website availability, integrity, performance or security;
• scrape, harvest or systematically extract website content or contact information without written permission;
• impersonate Moira, a member of our team, a client, a partner or another person;
• use Moira’s names, logos, content or case studies to imply an unauthorised relationship or endorsement;
• reverse engineer or attempt to derive source code from any software made available through the website, except where applicable law expressly permits it; or
• submit information that is defamatory, infringing, deceptive, confidential to another person without authority, or otherwise unlawful.

6. Enquiries and electronic communications

When you submit a contact, project, partnership or DataLink form, you confirm that the information is accurate, relevant and provided lawfully. Website forms use an external form-delivery provider to send submissions to [email protected].

An automated confirmation or acknowledgement does not mean that Moira has accepted a project, partnership, employment application, order or contractual obligation. No binding commitment arises unless authorised representatives agree it in an appropriate written or electronic agreement. Electronic communications may be recognised under applicable Tanzanian law, but the authority, intent and agreed terms of the parties remain relevant.

7. Services, DataLink and proposals

Descriptions of Moira services, DataLink modules, integrations, outcomes, timelines and capabilities are general and may evolve. Availability and suitability depend on the client’s requirements, infrastructure, data, regulatory environment and an agreed scope. Demonstrations, discussions, estimates and website statements are not warranties or binding offers.

Any implementation, subscription, licence, support arrangement or professional service will be governed by the applicable proposal and signed agreement. If those documents conflict with these website Terms, the signed agreement will govern the relevant service.

8. Intellectual property

Unless otherwise stated, the website and its text, design, layout, graphics, software, source materials, product descriptions, documentation, trademarks and other content are owned by or licensed to Moira and are protected by applicable intellectual-property laws.

No ownership rights are transferred to you. You may not reproduce, adapt, translate, publish, distribute, license, sell, commercially exploit or create derivative works from material on this website without Moira’s prior written permission, except to the limited extent permitted by law or these Terms.

9. Case studies and third-party names

Case studies describe selected projects, operating contexts and intended outcomes at a high level. Results depend on each organisation’s circumstances and do not guarantee identical outcomes for another organisation. Client, partner and product names, logos and trademarks remain the property of their respective owners. Their appearance on this website does not transfer ownership or grant you permission to use them.

10. Accuracy and availability

We aim to keep website information useful and current, but we do not guarantee that all content is complete, error-free or continuously available. Information may become outdated, and we may correct, update, suspend or remove content without notice. We do not guarantee uninterrupted access or that the website will always be free from faults, vulnerabilities or harmful components.

11. External services and links

The website contains links to or connections with third-party services, including FormSubmit, Google Fonts, Google Maps and WhatsApp. These services are operated independently and are subject to their own terms and privacy policies. A link does not mean that Moira controls, guarantees or accepts responsibility for the external service, its availability, security or content. You use external services at your own discretion.

12. Privacy and personal data

Our Privacy Policy explains how Moira collects, uses, shares and protects personal data connected with this website and related communications. It forms part of the framework governing your use of the website. You must not submit another person’s personal data unless you have a lawful basis and appropriate authority to do so.

13. Website security

You are responsible for using suitable devices, software and network protections when accessing the website. If you identify a suspected vulnerability or security issue, report it privately to [email protected]. Do not exploit, publicly disclose or test a suspected vulnerability in a way that could compromise systems, data or users.

14. Disclaimers and limitation of liability

To the fullest extent permitted by applicable law, this website and its content are provided on an “as available” basis without implied guarantees regarding accuracy, availability, fitness for a particular purpose or non-infringement. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

Subject to that qualification, Moira will not be liable for indirect, incidental, special or consequential loss arising solely from use of or inability to use this public website, reliance on general website information, or use of an external link. Service-specific liability is governed by the applicable signed agreement rather than these website Terms.

15. Changes, suspension and termination

We may update the website or these Terms to reflect changes in our services, technology, suppliers, risk controls or legal obligations. The revised Terms will be published on this page with a new effective date. Your continued use after publication means the revised Terms apply to subsequent website use.

We may restrict or suspend access where reasonably necessary to maintain the website, protect security, investigate misuse or comply with law. Rights and obligations that by their nature should continue—including intellectual-property, liability, governing-law and general provisions—remain effective after access ends.

16. Governing law and disputes

These Terms are governed by the laws of the United Republic of Tanzania. The parties should first attempt in good faith to resolve a website-related dispute through written communication. If it cannot be resolved, the courts of competent jurisdiction in Tanzania will have jurisdiction, subject to any mandatory law or valid written dispute-resolution agreement that applies.

17. General provisions

If any provision of these Terms is held unlawful or unenforceable, it will be limited or removed only to the extent necessary, and the remaining provisions will continue. A failure or delay by Moira in enforcing a provision is not a waiver. You may not transfer rights arising under these Terms without our written consent. These Terms, together with the Privacy Policy, constitute the agreement relating to public website use, but do not replace service-specific contracts.

18. Contact us

Questions about these Terms may be sent to [email protected], by telephone on +255 765 112 211, or delivered to the Moira office address stated above.